Order Policy:
- Order Confirmation: After placing an order, customers will receive an email confirmation with order details.
- Payment: Full payment is required at the time of purchase.
Return Policy:
- No Returns: Generally, we do not accept returns for items purchased through ShipLear.
- Exceptions for Damaged or Incorrect Products:
- If an item is damaged upon arrival or if the wrong product is sent, customers may initiate a return.
- To qualify for a return, customers must provide clear evidence, including:
- Photos: Images of the damaged item or incorrect product.
- Videos: Short video clips showing the condition of the item.
- Return Process:
- Customers must contact customer support within 7 days of receiving the order.
- Provide the required photos/videos along with the order number and a brief description of the issue.
- Upon approval, further instructions will be provided for returning the item.
Refunds:
- Once the returned item is received and inspected, a refund will be processed within 7-14 business days to the original payment method.
Shipping:
- Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information:
For any issues or to initiate a return, please contact our customer support team at:
